Our contact details
Name: Charmaine Pollard Counselling
Address: 124 City Road, London, EC1V 2NX
London EC1V 2NX
Phone Number: 0208 798 8035
E-mail: admin@charmainepollardcounselling.co.uk
Policy updated Oct 25
The type of personal information we collect
We currently collect and process the following information:
Contact form details – When you submit information to us via a contact form on our website, we collect your name and contact details (email address and/or telephone number if you provide it). Plus any additional personal information that you choose to share.
How we get the personal information and why we have it
The personal information we process is provided to us directly by you for the following reasons:
· To allow you to make contact with us via a contact form on our website.
We use the information that you have given us in order to:
· Contact you regarding a message you have sent us via a contact form on our website.
· Add you to our electronic mailing list, if requested by you.
We will not share your information with any third parties for the purposes of direct marketing.
We use third parties who provide elements of services for us. You can find out about their privacy policies below.
· GoDaddy (website hosting and email provider): https://uk.godaddy.com/legal/agreements/privacy-policy
· Mailchimp (email marketing provider): https://mailchimp.com/legal/privacy/
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via email at admin@charmainepollardcounselling.co.uk or by writing to us at 124 City Road, London, EC1V 2NX.
How we store your personal information
Contact form information
Your information is securely stored with GoDaddy. You can find out about their privacy policy here: https://uk.godaddy.com/legal/agreements/privacy-policy
If you are considering whether to work with us. We keep the personal details we receive from you via a contact form, in paper form in a locked cabinet for fourteen days. We are the only key holders. We will then dispose of your information by destroying it safely and confidentially via a cross-cut shredder.
We do not save any personal information on our computers. All computers are private and password protected.
Email list registration
Your information is securely stored with Mailchimp. You can find out about their privacy policy here: https://mailchimp.com/legal/privacy/
We keep the personal details we receive from you via email until you decide you wish to unsubscribe from receiving emails. Your information is then deleted from the email list.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at admin@charmainepollardcounselling.co.uk or write to : 124 City Road, London, EC1V 2NX if you wish to make a request.
Cookies
Use of cookies by Charmaine Pollard Counselling
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The list below explains the cookies we use and why.
Cookie: Cookie preference (e.g. cookie_terms_accepted, cookie_warning_dismissed).
Purpose: These cookies are used to remember a user’s choice about cookies on charmainepollardcounselling.co.uk. Where users have previously indicated a preference, that user’s preference will be stored in these cookies.
Cookie: GoDaddy monitoring (e.g. _tccl_visit, _tccl_visitor).
Purpose: Our domain name is registered at GoDaddy and our content is hosted on GoDaddy servers. In order to monitor visitor traffic, security threats and possible disruptions in service, GoDaddy collects data on our visitors. To learn more, read GoDaddy's privacy policies (https://uk.godaddy.com/legal/agreements/privacy-policy) and GoDaddy's use of tracking cookies (https://uk.godaddy.com/legal/agreements/cookie-policy).
Cookie: Google analytics (e.g. _ga, _ga_NMWHM082CB).
Purpose: These cookies are used to collect information about how visitors use our website. We use the information to help us improve the website. The cookies collect information in a way that does not directly identify anyone. Read Google’s overview of privacy and safeguarding data: https://support.google.com/analytics/answer/6004245).
Cookie: Pop up dismissed (e.g. wam_widgets_popup_closed).
Purpose: This cookie is used to remember whether a user has viewed a pop up on charmainepollardcounselling.co.uk over the previous 24 hours. Where users have previously viewed a pop up, that action will be stored in this cookie for one day.
Cookie: Website optimisation (e.g. dps_site_id).
Purpose: Our website uses a temporary or session-related cookie for optimising the speed and performance of the website.
How do you change your cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us via email at admin@charmainepollardcounselling.co.uk or write to us at :124 City Road, London, EC1V 2NX.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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